Refund policy

Because every Pickle Press order is custom made using your own photos, we're not able to offer refunds or exchanges for change of mind.

We do want you to be happy with what arrives, though. If your magnets arrive damaged, defective, or don't match what you ordered (wrong photo, poor print quality, etc.), get in touch within 14 days of delivery with a photo of the issue and we'll reprint and resend your order at no cost, or refund you in full — whichever you'd prefer.

If an order goes missing in transit, let us know and we'll sort out a reprint or refund once we've checked with the carrier.

If you're not happy with your order for any other reason, please reach out anyway — we'd love the chance to make it right.

To start a return or report a problem, contact us at hello@picklepress.com.au with your order number.